What types of merchandise and apparel can be customised?

We offer a wide range of products including shirts, vests, hats, bags, corporate gifts, and promotional items like pens, notebooks, drinkware, and tech accessories. If it is on our website, you can brand it.

What is the minimum order quantity (MOQ) for items?

Minimum order quantities vary depending on the product. Please see individual items for their MOQ or contact our team for support.

Can I see a sample before placing a bulk order?

Yes, we offer the option to request a pre-production sample for an additional fee.
This allows you to review the design, quality, and overall look before committing to a full order.

What printing and engraving options do you offer?

We offer a variety of customisation options including screen printing, embroidery, laser engraving, and full-colour digital printing. The product materials and style will determine which customisation will provide the best quality finish.

How long does production take?

Production times vary. Allow two weeks from time of artwork approval and payment to be safe. Rush services may be available for certain items for an additional fee.

What file format should I submit my logo/design?

For best results, we prefer.AI, .EPS, or .PDF. If you do not have these files, we can work with high-resolution .PNG or .JPEG files, though additional design services may be required.

Can you help with design services?

Yes, our team can assist with creating or refining your artwork. We offer design services to ensure your logo and brand make an impact on your merchandise.

What are the payment terms?

We require a 50% deposit when placing your order, with the balance due prior to shipment. There are additional options for recurring orders.

Do you offer discounts for large orders?

Yes, we offer tiered pricing for larger orders. The more you order, the more you save.

Can I reorder items with the same design?

Absolutely! We keep your design files on hand, making reorders simple and efficient.

Do you offer eco-friendly or sustainable products?

Yes, we have a wide selection of eco-friendly merchandise made from certified sustainable materials including organic cotton, recycled polyester, and bamboo.

Do you ship internationally?

Yes, we can ship your custom merchandise anywhere in the world. Shipping fees are based on your location and the size of your order.

What is your return or refund policy?

Due to the custom nature of our products, we do not accept returns unless there is a manufacturing defect. In the rare case of a defect, please contact us within five business days of receiving your order, and we will work with you to resolve the issue as quickly as possible.

Can you match specific brand colours or Pantone shades?

Yes, we use Pantone colour matching to ensure your brand is represented accurately. Please provide your Pantone or CMYK colour codes when submitting your design.

How do I place an order?

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